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Billing and Accounts FAQ


What is Saco Technology's billing cycle and pro-rata?

Written by Head Office

Saco Technolog's billing operates on a calendar month billing cycle. As most accounts are not created on the first day of the month, a pro rated amount is raised to bring you in line with the billing cycle.

The pro rated amount will vary depending on which day you sign up. The prorated amount is simply calculated by dividing the normal monthly fee by the number of days in a month then times that by the number of days you are using it that month.

Please be aware that you are not being overcharged, we are simply bringing your account in line with our billing cycle. You can view these invoices online though the my account area.

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What payment methods are accepted?

Written by Head Office
We accept automatic monthly credit card (MasterCard and Visa) debit and bank account debit on all our services. Currently we do not accept any other payment methods. Please also remember that services are billed on a pro rate invoice system monthly in advance.
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When will my payment be processed?

Written by Head Office

Dial Up, Broadband, Business DSL, Web Hosting, Domain Names and VoIP:

As invoices are created on or around the 1st of the month payment will be processed within 5 business days. If you are a new customer you should expect a prorated amount to appear on your invoice. If your a new Broadband or Business DSL customer you should expect a prorated invoice, as well as the normal monthly fee in advance, to be processes shortly after your application has been processed. For Broadband and Business DSL customers that request changes to their account, will recieve a prorated invoice and will be billed shortly after the changes are made.

Wireless Internet, Landline (PSTN), Mobiles and Inbound Numbers (1300/1800):

Invoices will be created on or around the 1st of the month with payment scheduled for on or around the 15th of that month. If you are a new customer you should expect a prorated amount to appear on your invoice. You should recieve a copy of your bill by email if not you can access your account with copies of your current and past invoices through the my account section of the site.

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